Tuesday, December 28, 2004

inside information about being a smart call centre customer. There were two really important things that I have learned while working at Vodafone. I now have a much better idea about what customer service means. I also understand how a call centre works. This is what I’d like to write about today. [explodedlibrary.info] 9:15:31 AM    comment []

The geometry of the news. Newsmap is a graphic representation by Marcos Weskamp of the shape of the news of the moment and of the day.  It monitors the thousands of news feeds that are tracked by Google News and creates a display of headlines whose sizes reflect the number of recent articles.  Very interesting. (Via link by Shifted Librarian to comment by Mike Davidson.) [Subdued Citizen: Amateur Blogger's Field Notes] 6:02:52 AM    comment []

Fortune Magazine on Business Blogging. link via Dave Winer Why There's No Escaping the Blog Freewheeling bloggers can boost your product—or destroy it. Either way, they've become a force business can't afford to ignore. By David Kirkpatrick and Daniel Roth [Qumana Blog] 6:00:04 AM    comment []

Start Spreading the News. To Senator Charles Schumer, the hometown press conference represents a dainty step back to majority power for the Democrats. By FRANCIS X. CLINES. [NYT > Opinion] 5:55:43 AM    comment []

Webflash - a screensaver composed of refreshed web pages. Webflash creates a screensaver that displays in sequence a set of web pages that you specify and updates them regularly. This would be a handy way to keep track of current news. You could display a custom RSS feed, your own blog, or the Newsmap site. I would like to have some assurance of the quality and reliability of this software before downloading. [Subdued Citizen: Amateur Blogger's Field Notes] 5:54:26 AM    comment []

Investment Folio for Average Joe. Online investing brought stock trading to the masses, but some investment options remain limited to the rich. Now an online services company offers customized portfolios for the rest of us. By Skip Kaltenheuser. [Wired News] Foliofn is the company. 5:53:17 AM    comment []

Blogs Provide Raw Details From Scene of the Disaster. For vivid reporting from the enormous zone of tsunami disaster, it was hard to beat the blogs. By JOHN SCHWARTZ. [NYT > Technology] 5:45:11 AM    comment []