Shop Till Eggs, Diapers, Toothpaste Drop By John Tierney August 28, 2002
An automated convenience store on a Washington sidewalk is an eyesore to some, but beneficial — even novel — to others.
I love dehumanizing technology.
OK, now that I got your attention with that cheap shot, allow me to explain myself. I've heard and read several people who say they are tired of getting robots when they phone a customer service number. Me, I'm thankful for that. Just punch the numbers and you get what you want; if you are calling in to put a credit card order, there's no fighting with an operator who might get all those 16 digits wrong.
And what about those nifty "scan-yourself" lanes at the supermarket? Your produce doesn't get mishandled and you make sure the gallon of milk won't be placed right on top of the eggs.
So this automated convenience store (or as John Tierney puts it so succinctly, "RoboShop") is a godsend. Out of milk in the middle of the night and don't want to deal with that disgruntled guy working the graveyard shift? No problem! Walk up to this mega-vending machine, feed it your money and punch the numbers. Instant milk.
But the litmus test is this: Will you be able to get the really necessary goodies from it? Will it sell you a six of Corona for that BYOB you're on your way to? What about that bottle of rum you suddenly find yourself short of? Or a pack of Trojans? Will the Playboys still be hidden under the counter? What counter!
Ah, technology. So much that it gives, and yet it is never enough.
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