You have to love great customer service.

I had a very old CycleOps fluid trainer so that I can "ride" my bicycle indoors. This trainer was at least 8 years old, and I had used it well. Now I have heard many stories about CycleOps fluid trainers begining to leak, but mine had been rock solid. Well, it finally began leaking. It began leaking puddles of fluid. Luckily, it does have a lifetime warranty. So I call CycleOps at Graber Products, the company's new owner. They explain that they bought CycleOps a few years ago, and have since changed the designs significantly. They cannot repair it, but they offer me a warranty upgrade. For $100, and my old fluid unit, I get their new Fluid2 trainer, a $300 trainer. I hop all over that deal, 'cause that is what I really wanted. I send them my old fluid unit, tracking it through UPS I see they get the delivery on the 6th, and on the 9th I am riding my new trainer. The turn around time was incredible. The Fluid 2 is a very well designed piece of equipment. At a nice steady speed its volume is lower than a whisper and the resistance is smooth and steeply progressive at higher speeds.

I am one happy camper!

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