
A 2004 article by Rob Cross describes research related to the purpose and value of social networking activities. The research’s interviewees overwhelmingly cited actionability
as the most important attribute of knowledge, acquired from social
networking activities, that they considered valuable. Specifically,
they said, knowledge is actionable if it:
- Offers ‘how do I’ solutions, rather than theory
- Offers ‘who knows about x’ referrals to experts
- Offers ‘have you thought about’ problem reformulations
- Offers ‘we agree that’ validation of perceptions and intentions, or
- Offers legitimization of intentions by adding approval and hence the weight of authority
How
much of our social networking – blogging, e-mails, phone and café
conversations, meetups, conferences, unconferences, forums and
collaborations – actually gives us know-how, referrals, problem
reformulations, validation or legitimization – stuff we can act on?
Most of the networking time I spend is consumed in these most
unactionable activities:
- Deciphering (or trying to decipher) what each other means/believes
- Seeking (often without finding) consensus
- In hierarchical situations, seeking/giving approval or instruction
- Administration: organizing, scheduling, transmitting data and meta-data (links and other ‘information about information’)
And
how much of the five types of ‘actionable’ knowledge in Rob’s list
actually results in real, meaningful, sustainable change – of process,
behaviour or mind? Not much, I’d say. Many have argues that most
bloggers and blog readers, for example, are looking in the ‘echo
chamber’ for confirmation of what they already believe (preferably in
an entertaining format) – type 4 stuff. At best, that might push people
to move from belief to action on that belief. But I’m skeptical – for
many, confirmation seems to be more an excuse for inaction (‘if we all
agree, surely someone else is likely to do something about it’) than a
provocation to action.
Most people who know me will tell you
that I tend to dominate conversations – speak more than listen. But
lately in social situations I’ve been strangely silent (to the great
consternation of those who know me and wonder what’s wrong). I’ve come
to value the silent company of cats and dogs and birds and whatever
other wild creatures I find myself in company with, to the noisy
conversation that used to consume much of my waking life. Perhaps this
is due to:
- The blogger’s habit of writing more than talking,
and finding blog comments frustratingly unintelligible and context-poor
(and wondering whether my own writing suffers from similar faults)
- Realizing how little real communication actually occurs in conversation, and how much the real
purpose of conversation seems to be to combat the loneliness and
meaninglessness of so much of our isolated, disconnected and
constrained lives – in other words, to make us feel better
- The growing sense that we talk because we have to do something but are at a loss as to what to do, so we just go on chattering in endless circles, a dance that accomplishes nothing
Next
week, from the 24th through the 31st, I’ve resolved to take a
sabbatical, not only from blogging (I desperately need to set aside
some time to update my table of contents for the last eight months’
postings, and get caught up on e-mails, anyway), but from all
unfocused ‘social networking’ – from all ‘small talk’ and other human
interactions that are not directed to meaningful, sustainable change
(which, regular readers know, means mostly Let-Self-Change).
My recent Let-Self-Change activities have been advanced further through
contemplation, observation and reflection, often in the quiet company
of (animal and human) others, with no conversation and no media
distractions, than through vocal social activities, reading or research.
I’m
not sure why this is. Perhaps it’s because I’ve absorbed so much
information and so many ideas in recent months that I just need time to
digest it. Or perhaps I’m appreciating that our bodies process much
more ‘information’ than our brains, and that our brains (if we’re
paying attention) process a huge amount of information even in the
absence of language. In fact, I’m beginning to wonder if language isn’t
actually an impediment to learning and an impediment to change, forcing
us to ‘abstract’ everything we perceive and think before we can
understand what it ‘means’. Our instincts seem much quicker and more
adept at this than our conscious minds.
Whatever the reason, I
need to shut up for awhile. And I need others to just shut up for
awhile and just ‘commune’ silently with me (physically or virtually) –
pay attention, think about things 'generously' without preconception, open our
senses to non-linguistic ‘information’, to perception, to meaning, to
see what is real and what is being ‘realized’ all around us.
Maybe if we talk less about what we should do, we will finally come to ‘realize’ what we must do.
Painting
"In Deep Conversation" by Irish artist Pam
O'Connell |
7:30:55 PM
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