
A
few
years ago I made a pitch to one of the large cellphone manufacturers to
create a smart phone that could, to some extent, become a 'buddy' -- it
could remind you of things, monitor things for you, and by interacting
with the 'buddies' of other phone users introduce you to people with
whom you shared certain affinities. The cellphone company thought it
was too wild, and couldn't see the 'business model' (how they could
make money from it), so it never went anywhere. Since then, new
technologies have made some of what was then impossible commonplace,
and presented some new possibilities. So here is a story of what our
cellphones might, if their manufacturers aren't too obsessed with
profit and legal risk, soon do for you (you can find early demos of all
of these technologies online -- I'm not inventing any of this):
Karen
props her phone on the table in front of her. It uses a combination of
voice recognition and lip-reading technology (through its camera) to
listen to and respond to her instructions. She reviews
her Waves (new and open multimedia conversations) which are
projected in large easy-to-read size onto the table, wall, or even
holographically into mid-air. She answers or participates in most of
them through dictation and voice-recognition instructions, editing them
through use of a virtual keyboard, pointer and touch-screen that are
part of the phone's projection display; her phone recognizes and
translates her hand-movements through the camera.
She also takes a look at her Subscribed Content, which includes blogs,
wikis, updates to friends' and colleagues' personal home pages and
tweets. Most of these are already embedded in Waves, and she comments
on some of these and 'subscribes' friends to other Waves she thinks
they might be interested in. She also looks at the active Waves that
have formed around her own blog articles, and adds to these
conversations.
She changes her Conversation Status to Available for selected friends
and work colleagues, and opens some new Waves, simultaneously carrying
on several IM, voice, and video conversations; the people she is
speaking with, and the documents and other objects she is sharing with
them, are projector displayed. Some of her closest friends she has on
Continuous Virtual Presence Status -- they can hear her, and
see both what is in her camera image and what she is looking at on her
projected display, any time they choose to, and vice versa (a small
photo of them appears on her display whenever they are 'with' her). She
calls up and plays a full-size projected Virtual Piano, practicing a
new song she has writen for a free concert her band is putting on this
weekend.
She is notified that Ben, a work colleague from Finland, is currently
in her town; their GPS proximity-detection software, their scheduling
software and their affinity software (which allows you to list people
you would like to meet, if and when they are willing and able), have
worked together to set up a meeting at a nearby coffee shop in 30
minutes. Karen's phone asks her to confirm both her availability and
her order, which will be waiting at her reserved table when she
arrives.
As she walks to the meeting, she is told about additional special
offerings on the menu that coincide with her profile of food and
beverage preferences, and she changes her order by voice instruction.
Her menu is added to her daily calorie and nutrition counter, which
tells her how her consumption fits with recommended daily allowances.
The calories expended on the walk are also automatically registered and
logged to her exercise program. She also reviews some 'auto-tweets'
sent to her by her appliances (an updated grocery list), her home
monitoring system (lights left on, windows closed), her plants (some of
them need fertilizer) and her cat RonRon (photos taken by his collarcam
every 15 minutes, and a view from his current location in the laundry
basket).
After several similarly-scheduled and coordinated meetings, she goes
for a drink with her friend Rayah. They both decide to set their
affinity software to Open, and they're discreetly shown photos and
shared interests of other people nearby who have also set their status
to Open. They agree that a foursome of business travelers from Chile
would be interesting to meet, and signal their willingness through
their phones. Their invitation is accepted and they are directed to a
table at the other end of the bar they're in. The six hit it off well,
and Karen and her friend show the visitors around town and invite them
for dinner. Karen and one of the visitors begin a romantic relationship.
Back at home, Karen's exercise regime is planned and monitored by
software on her phone and sensors connected wirelessly to it. She also
uses a biofeedback application to help her with her meditation practice
and to manage her stress levels. As she uses her rowing machine, her
phone projects holographic images of the Thames synced to the speed of
her rowing motions. When Karen's away from home, she uses easy-to-pack
resistance bands to replace the resistance of the rowing machine, so
she can do these same exercises anywhere.
The next day, her phone's CarShare program tells her that it's her turn
to drive, and suggests the optimal route for her to pick up her three
passengers for the morning drive. Her affinity software also tells her
what interests she has in common with these strangers, so they have
much to talk about. The speed detectors in phones in other cars along
her route, and the overhead cameras of the department of transport,
automatically feed information to her GPS, advising her of the best
route to take. Her account is automatically credited with 'gas money'
from her passengers.
During a learning seminar that day, she voice- and video-links in
several other people unable to attend in person, and the backchannel
discussions she has with other participants are relayed to the seminar
leaders, who improvise the program to respond to comments from all
participants. The backchannel also leads to an impromptu follow-up
meeting with several other far-flung participants Karen has never met,
who, she discovers, share an interest in one specific aspect of the
seminar subject-matter. That impromptu meeting turns out to be more
valuable than the initial seminar.
After the meeting, Karen accedes to her scheduling software's
suggestion that she go grocery shopping. She negotiates the list with
the shopping software, which uses economic order quantity algorithms to
minimize both running out of items and the number of shopping trips she
needs to make. This software also tells her which stores close to her
have most or all of what she needs, and the total price. Once she's
chosen a store, and even while she's shopping, sensors on the store's
merchandise and elsewhere suggest additional or alternative purchases,
and give her social responsibility, ecological and unit price data and
comparatives on all the products on her list. Her proximity software
tells her a friend is in the store, and they chat for awhile and agree
to a later meeting. She also picks up items on the list of her elderly
neighbour, and has a visit with her when she drops them off.
That weekend, Karen participates in a city-wide bike rally and
scavenger hunt for a local charity. Her enrollment, selection of
team-mates, sponsors and donations for the charity, and play-by-play
event instructions are all coordinated through open source software on
her phone.
A few themes to this coming-soon technology:
- It's mostly open
source, collaboratively developed, free software. It's designed to
improve users' social interaction, work effectiveness and time
management, not to sell products.
And it's developed by millions of people with the time and passion to
develop, and essentially give away, extraordinary and innovative
software, because it costs almost nothing except time to develop. This
is integral to the emerging Gift Economy.
- Many more people have
cellphones than laptops. As desktops have given way to laptops and now
even smaller notepad computers, the obvious destination is the
cellphone. Technology to do away with the physical keyboard and monitor
are already here, so it's only a matter of time.
- If you want to know
what's possible in business and social applications, look to the gaming
applications, which are always two steps ahead. The camera-based apps
described above were developed first for the Wii and other gaming
platforms.
- Acceptance of these
tools will always be a function of (a) ease of use
(intuitive), (b) trust (the user has control, not the vendor),
and (c) comfort (every new tool no matter how sexy will take a
generation to become ubiquitous, because you're only really comfortable
with what you've grown up with).
- The variable pricing
model in place in most of the world for cellphone usage (including here
in Canada) is an enormous barrier to the realization of these
technologies. Many kids now are rationing and finding cheap workarounds
to be able to afford usurous cellphone costs for both voice and data.
We need to force carriers to move to a reasonably-priced,
flat-rate-everywhere rate for cellphone charges.
Thanks to Mushin:
my conversation with him the other day was the inspiration for this
exercise in imagining possibilities.
I know some of you have wondered how someone who sees our civilization
poised for collapse in this century can be so enamoured of this
relatively frivolous technology. Since it's a subject I've been
thinking about a lot lately (another of our knowing/feeling/doing
disconnects), I'll have more to say about this in an upcoming post.
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